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Don't turn today's work into software as it is.
We deliver operational efficiency together with system development. By designing the work around how things will run once the system is in place, we keep development costs down and reach the efficiency the business should have.
A common way system projects fail
Every system project maps the current work during requirements. The common mistake is to treat today's operations as correct and simply rebuild them in software.
Building in work you no longer need
Re-keying, double checks and manual tallies that made sense on paper or in spreadsheets become screens, adding features and cost.
Little real gain
If the steps stay the same, only the screens change and the effort barely drops.
More complex operations
Keeping every exception in the system raises maintenance costs and makes the next improvement harder.
Introduce the system and optimize the work together
Done together, there is less to build, so development costs fall, and the work becomes efficient in the way it should be.
Map the work
Who does what, when and why.
Decide what to stop
Identify the re-keying, checks and tallies the system makes unnecessary.
Design the work around the system
Propose how the work should run once the system is in place.
Build only what's needed
Develop just the features the new way of working needs, then support rollout until it sticks.
We can propose how the work should change
Few consultants can remove unnecessary work and propose how the business should operate once a system exists. At ELISA the people who design the work and the people who build the system are on the same team, so rethinking the work and building the system happen as one project.
Business system for a testing company
Paper and fax orders were redesigned into one cloud workflow from order entry and pickup to results and billing.
Processing time per order from 33 to 9 minutes (-73%, estimate at 50 orders a month)
Tools we use ourselves
Automation we built for our own paperwork, certificate requests and subsidy reporting checks is put to use for clients too.
Before building a system, rethink the work.
No need to prepare documents. In the first meeting we'll find where the effort goes, together.